Case Study Highlights
A few ways we have delivered value to enterprises
ASSET DEPLOYMENT telecommunications
Built out text analysis models to identify root causes of why people were calling and if those issues were resolved over the phone. Using LDA, allowed us to perform topic modeling and identify common themes for grouping the proper questions on CSR’s adaptive screen. Streamlined process allowed for reduction in call length, increased on-call resolution and reduced number of truck rollouts. Estimated savings of $10 million per year.
BANDWIDTH & CAPACITY UTILIZATION ANALYSIS pharmaceuticals
Using SumoLogic and regex scripts, built predictive models, anomaly detection algorithms, and visualize real-time tracking of performance at both endpoints. This capacity assessment provided client with the tools to know where they would need new hardware/servers and at one point, due to bandwidth and capacity constraints on their internal network.
APPLICATION DEVELOPMENT construction
Developed project management software to reduce time-to-completion for construction projects that often suffer from delivery delays and other linear process issues. Built models to more accurately predict/estimate length of a project and included Monte Carlo optimization.
LEADERSHIP ASSESSMENT healthcare
Performed 360-degree survey (HR) assessments for over 1,000 hospitals, including regression and longitudinal analysis to track performance over time. Identified effective leadership and teams. Found opportunities for training and restructuring.
REAL-TIME VISUALIZATION DASHBOARDING telecommunications
Tracking metrics for client newest platform including participation by channel, primary language and geolocation. Internal metrics for BI and IT teams. These tools were used to allow preemptive analysis and notification of any anomalies, outliers, or problems before they were noticed